Help Center
Find answers to common questions about creating your personalized book.
Getting Started
Learn the basics of Simple Book Builder and get up and running.
How Simple Book Builder Works
A complete overview of the book creation process, from browsing templates and picking an edition to a printed copy, a downloaded Digital Edition, or an audiobook.
Creating Your Account
How to sign up, verify your email address, log in with the code we email you, and reset a forgotten password.
Navigating the Platform
Finding your way around once you are signed in: the sidebar links, the credits badge, the notifications bell, the cart icon, the Settings and Log out menu, and where the menu goes on a phone.
Choosing Templates
Find the perfect template for your personalized book.
Personalized Bibles
The two texts a Personalized Bible can print, why the text cannot be edited, and where each one is sold.
Browsing Templates
How to search, sort and filter templates by category, and what each template card tells you.
Template Details
Understanding the template detail page — the preview gallery, the editions and their prices, and when you are actually charged.
Creating Your Book
Fill out the questionnaire, choose your cover, and watch your book come to life.
Filling Out the Questionnaire
How the book wizard works, step by step: what goes inside, cover, page color, printed edges, the questions, and the Generate Book button.
Understanding AI Book Generation
What happens after you press Generate Book: the outline, the cover, the chapters, how long it takes, and what Final Editorial Review means.
Page Style and Printed Edges
Choose the color your pages print in and have a word or pattern printed along the edges of the closed book.
Choosing Your Cover Art
Preview your cover, generate a new one, and see the full printed spread. What Change Cover costs in credits.
Reviewing Your Book
Review your generated book, preview pages, and approve it for printing or download.
Your Book Dashboard
Understanding the My Books page — the In progress, Ready for you and Your library shelves, saved drafts, status badges, and the buttons on each book card.
Reviewing Your Book Proof
How to use the proof review page — the Cover, Book Pages and Page Edges tabs, the chapter reader, and how to make changes before you approve.
Polishing Individual Paragraphs
Make small wording fixes to your finished book without regenerating it.
Approving Your Book
The approval checklist in order, what each box means legally, and what happens after you approve — for a printed copy, the Digital Edition and the Audiobook.
Reviewing a Book You Received
How to leave a review, rate your book with stars, add a photo, choose how you are credited, and change what you wrote later.
Ordering & Shipping
Add to cart, check out, track orders, download digital editions and audiobooks, and understand shipping.
Adding to Cart & Checkout
How to add approved books to your cart, choose binding, add the Digital Edition or the Audiobook, pick a destination, and complete checkout.
Viewing Your Orders
How to find your order history, read an order card, and understand the order number, the status badge, the tracking number and the First Print and Reprint badges.
Order Details & Tracking
Understanding the order detail page — items, print stage badges, what Delayed means, payment, shipping address, and tracking.
Shipping & Delivery Times
How long printing takes, delivery estimates for the US, Canada and the UK, shipping costs, tracking, and where digital editions are sold.
Digital Editions
Your book as an EPUB and a PDF, or a PDF alone for a writing-pages journal — what the files are, what they cost, where they are sold, how to download the ebook, how long we host it, and how to restore an expired download.
Audiobooks
Your book as a downloadable MP3, read aloud by a narrator you choose — what it costs, which books can have one, how to pick the narrator, and how long we host the download.
Reordering a Book
How to order additional copies of a previously ordered book.
Refunds & Returns
When refunds are available, how to cancel an order, how to request a refund, and our policy for defective products, digital editions and audiobooks.
Credits & Billing
Understand credits, purchase packs, and view transaction history.
Understanding Credits
What credits are, your free book, your credit balance, and what credits cannot buy — printing, shipping, the Digital Edition and the Audiobook are paid for with money at checkout. Also how to restore an expired download for credits.
Purchasing Credits
How to buy a credit pack, what payment we accept, and the three rules that matter: credits do not expire while your account is open, they are non-refundable, and they are lost if you delete your account.
Viewing Transaction History
Where to see your credit transactions, what each entry means, and how to check what a credit was spent on.
Account & Support
Manage your profile, security, preferences, and get help from our team.
Managing Your Profile
Change your name, your email address or your profile photo, and why changing your email address locks you out of the site until you verify the new one.
Changing Your Password
Change your password, what a new password has to contain, and how to reset a forgotten password.
Two-Factor Authentication
Why every sign-in asks for an email code, how to use an authenticator app instead, and what your recovery codes are for.
Email Notification Preferences
Unsubscribe from marketing emails, turn shipping notifications on or off, opt out of anonymized marketing examples, and see which emails always send.
Appearance Settings
Switch between light, dark, and system themes.
Exporting Your Data
Download a ZIP copy of your personal data: your answers, orders, support tickets, uploaded photos and any Digital Edition or audiobook you bought.
Deleting Your Account
How to delete your account, what is erased, and which order, payment and dispute records are kept afterwards.
Your Content License
What you can and cannot do with your personalized book.
Contacting Support
How to open a support ticket, attach a photo or screenshot, track the conversation, reply by email, and how long a reply takes.